Refunds

Starting from the delivery date you will have 100 calendar days to return a product and receive the refund for the paid order. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the 100 working day withdrawal period has expired.

Return and Refund procedure

To receive a refund for the returned product please follow the step by step procedure as described below:

Step 1. Informing Grandado

You must contact Grandado in order to confirm the return of any product.

To exercise your right of withdrawal and receive the refund for the paid order, you must inform us of your decision to withdraw from the contract by an unequivocal statement. For this purpose, please complete the returns form returns form. You are free to make any other unequivocal statement setting out your decision to withdraw from the contract. For instance, you can use the model withdrawal form as set out on Grandado site, or contact our customer support service. However, please note that using the returns form is preferred as it is more convenient for us to process the electronic returns orders, and in this case, the return orders are processed much faster.

Step 2. Processing the return order

Once you fill in the return form, our staff from the returns department will contact you within a maximum of 2 working days and provide you with the return address. This way you can safely ship your order without it going missing.

Please notice, that neither address of Mediapress Ltd. is suitable for returns, please contact customer service to return your product.

Step 3. Returning your product.

You shall send back the product to the trader or to a person authorized by the trader to receive the goods, without undue delay and in any event not later than 14 days from the day on which you were given the address for the return of your order.

Step 4. Get your money back

Grandado will reimburse all payments received from you, without undue delay and in any event not later than 14 days from the day on which you informed us of your decision to withdraw from the contract.

Grandado will carry out the reimbursement using the same means of payment as the consumer used for the initial transaction unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any fees as a result of such reimbursement.

We may withhold the reimbursement until we receive the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

Reimbursement for shipping costs in the case of a return

Grandado will bear the cost of returning the goods. Notwithstanding the above-mentioned, Grandado shall not be required to reimburse the supplementary costs if the consumer has expressly opted for a type of delivery other than the least expensive type of standard delivery offered by the trader.

Refund for the wrong, defective, damaged, or incomplete products:

When you received a wrong, defective, damaged, or incomplete product, a return form must be sent via the customer service portal with photos of the received product. If the products are deemed defective, they can be refunded at partial or full refund to the credit card or other applicable payment account. Please note, that minor damage to the packaging is not considered defective.