The products can be returned by private customers within 100 calendar days from the delivery date of the products. If the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last part shipment. Deliveries to companies are excluded from our returns policy. Only when Grandado receives the returned product(s) in perfect condition and original packing a reimbursement of the entire cost of the purchase can be fulfilled by wire transfer within 14 days.
Products that spoil quickly or have a limited shelf life; Sealed products which, for reasons of health protection or hygiene, are not suitable for return and whose sealing has been broken after delivery; Products which, by their nature, are irrevocably mixed with other products after delivery; Alcoholic beverages the price of which is agreed upon when the contract is concluded, but the delivery of which can only take place after 30 days, the actual value of which depends on fluctuations in the market on which the trader does not influence; Sealed audio, video recordings and computer software, the sealing of which has been broken after delivery; Newspapers, periodicals or magazines, except for subscriptions thereto; The delivery of digital content other than on a tangible medium, but only if: the implementation has begun with the explicit prior consent of the consumer; And the consumer has stated that he will lose his right of return.
In order to apply for return please complete the and follow the the step by step procedure as described in our
Conditions for Return
Only when Grandado receives the returned product(s) in perfect condition and original packing a reimbursement of the entire cost of the purchase can be fulfilled.
We request that products are returned in their original packaging.
All returned products will be refunded provided they have not been used or damaged. Any items damaged during return due to insufficient packaging may only receive a part refund at Grandado discretion.
You may open the packaging during the withdrawal period. And you can fit or try the product, just like in a normal store. But you are not allowed to do more than is necessary to estimate the product. If the product loses value as a result, we may reduce the price in the case of return. You must not open a sealed package. It is preferable that you leave the packaging intact as much as possible. And if you return the product, you must repack it properly.
There are some legally defined product groups that cannot be returned. These include products that spoil quickly or have a limited shelf life; Sealed products that are not suitable for return due to health protection or hygiene reasons; Products that are irrevocably mixed with other products due to their nature after delivery; Sealed audio, video recordings and computer software where the seal has been broken after delivery; The packaging of consumables, hygiene products and erotic articles may not have been opened (batteries, dietary supplements, mouthpieces etc.)
Refunds for the returned products are made only after:
a) fulfillment of all necessary Conditions for Return.